Shopping help
This policy explains the shop’s standard UK online-order process. Your statutory rights are not affected.
Tell us that you wish to cancel within 14 days after the goods come into your possession. You do not need to give a reason. After notifying us, send the goods back within the following 14 days.
Start the process through shop support and include your order number.
You may inspect an item as you would in a shop. A deduction may be made if handling beyond that is responsible for a reduction in value.
You normally pay the direct cost of returning a change-of-mind item. If an item is faulty, damaged or not as described, contact us before returning it so the appropriate remedy and return route can be arranged.
A qualifying refund is made within 14 days after the returned goods are received, or after you provide evidence that they were sent back if that happens earlier.
Where required, the refund includes the standard outbound delivery cost. An additional amount paid for a premium delivery service is not normally refundable.
Cancellation rights can be excluded for goods made to your specification or clearly personalised, and for sealed goods that are unsuitable for return for health-protection or hygiene reasons after the seal has been broken. This can apply to certain beauty and personal-care products.
Nothing in this section removes your legal rights when goods are faulty, damaged or misdescribed.